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Shipping & Returns

SHIPPING & RETURNS

We aim to process orders within 2 business days of receiving them. Items will be dispatched from our Sydney warehouse using Australia Post.

Delivery times

All items will be shipped by Australia Post and are subject to Australia Post delivery schedules. For estimated delivery times to your area, please visit their website.

Shipping costs

Australia:

AUD $10 standard shipping on orders under AUD $100
FREE standard shipping on orders of AUD $100 and over

AUD $15 EXPRESS shipping on all orders 

New Zealand:

AUD $10 shipping on orders under AUD $100
FREE shipping on orders of AUD $100 and over

International (see countries below):
AUD $20 standard shipping.

Order tracking

Once your order has been dispatched you will receive an email containing an Australia Post tracking order which you can use to follow the progress of your parcel from our warehouse to your door.

International shipping

We currently ship to Australia, New Zealand, USA, Canada, UK, Ireland, France, Germany, Spain, Italy, Singapore, China, Hong Kong, India and Japan.

If you'd like to see your country added to the list, drop us a line on help@campbellandhall.com

RETURNS

We offer a 30-day return policy as long as the item or items are in original condition (unworn, unwashed, undamaged and in original packaging), or if the item is faulty.

SALE items cannot be exchanged or refunded.

The returns process

In the event that you require an exchange or refund, please email help@campbellandhall.com with your name and order number for approval.

Once your return has been approved, send your item(s) to: 

Campbell & Hall – Returns Dept
PO Box 7197, Bondi Beach 2026, Australia

We recommend you use a postal/delivery service with a tracking facility. Once you have sent the package, email us the tracking number at help@campbellandhall.com.

We will send the replacement product once your returned goods have been received and processed at our Sydney warehouse.

For the first return or exchange on each order we will ship any replacement item(s) free of charge if the return is a result of our error (you received an incorrect or defective item, etc.) - but not for an incorrect size or change of mind.

You will be responsible for costs involved with posting the item(s) to our Sydney warehouse. If a further exchange on the same order is requested, we will charge standard shipping rates to send the replacement item(s) to you. 

Faulty items

Faulty items may be returned at no cost to you. Please contact help@campbellandhall.com to arrange a postage paid satchel.

Sale items

SALE items cannot be exchanged or refunded.

If you would like to exchange your original order for a sale item, please be aware that it may be sold out by the time the return is received. To ensure your exchange can be processed quickly, please list alternative choices in order of preference, or select an item that is not on sale.

Returns for international orders

International orders can be returned using the instructions above. International customers will be responsible for the cost of posting the item(s) to Australia. 

IMPORTANT INFORMATION:

All international orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

A signature is required upon delivery for all C&H orders. If no one is available to sign for the parcel, local postal guidelines will apply.

C&H do not accept responsibility for local postal guidelines or for specific instructions by customers to leave packages unattended at delivery locations.

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